The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Chicago, IL | 625 |
Houston, TX | 354 |
Philadelphia, PA | 254 |
Washington, D.C., DC | 248 |
Seattle, WA | 242 |
Atlanta, GA | 207 |
Denver, CO | 195 |
Salt Lake City, UT | 189 |
Sacramento, CA | 154 |
San Francisco, CA | 141 |
Detroit, MI | 134 |
Indianapolis, IN | 133 |
Miami, FL | 132 |
Orlando, FL | 130 |
Minneapolis, MN | 121 |
Portland, OR | 108 |
Boston, MA | 107 |
Brooklyn, NY | 97 |
Jacksonville, FL | 88 |
Oakland, CA | 88 |
Pittsburgh, PA | 81 |
Tampa, FL | 67 |
New York City, NY | 66 |
Baltimore, MD | 63 |
San Jose, CA | 50 |
Reno, NV | 49 |
Tacoma, WA | 42 |
Fort Myers, FL | 41 |
Dallas, TX | 39 |
Saint Paul, MN | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
CORAL GABLES WATCH (@Voter_M) reported
@comcast. After the new Xfinity system was installed, the system failed for hours. Took two days to get someone to fix and the technician ran away and even cancelled to the appointment as if he/she wasn't here. Got none understandable calls from Mumbai who wanted me to fix it.
Kevin Hicks 🇺🇦🇺🇦🇺🇦 (@CWK_Podcast) reported fromValparaiso, Indiana
@ufc @danawhite @comcast can I have my $74.99 back? That was awful. #UFC276
Philip Wolfe (@Wolfegang72) reported
@Xfinity worst customer service ever! Call center in India?!? How bout the US so they can get it right. I get an outside guy after saying 5x I need an outside person!!!!
Phoenix'd Vinyl (@PhoenixdVinyl) reported
@Nash076 I don't think I can get the peaco*ck deal cause of some weird not having the right Comcast cause too old a customer or some nonsense. It's all so goofy.
Smurf ♌️ (@Watchflixnchill) reported
Haven’t had internet in 4 days had a appointment for today between 8-9am the technician never came but marked it as complete Xfinity I’m about to file a lawsuit against Yal bc I work from home! I’m paying for lies! @Xfinity @XfinitySupport
$†℞€$$ (@TheOneToSTRESS) reported
of any billing info. What in tf you doing over there @comcast ? Do I just return this crap cus if I got to drive 24 miles over a billing quesiton, trust, that question is "How much do i have to pay billing to shut my services off as of today" and go with that DSL crap.
Trista Rowan (she/her) (@Trista_Rowan) reported
Pissing off the people who are most likely to self-serve: not a great customer strategy. After my 10 minute timeout, no doubt your agent will call me back in an untimely fashion. This is very poor IVR design resulting in a frustrating #uxexperience, @Xfinity. Do better.
N. J. Drossos (@memedrossos) reported
Worst customer service ever. Xfinity
Dr. Erin Wilson (@ErinV1985) reported
You have 8 weeks to get ACC Network @Xfinity
westy (@heyitswesty) reported
Comcast is tripping if they think I'm gonna sub to peaco*ck just to watch this Sunday Tigers / Royals game. The two worst teams in the AL. I already sub to cable and mlb TV and apple but apparently that's not good enough for Greedy Bobby. Baseball keeps being its own worst enemy.
Hi, Everybody! (@HaiDoctorNick) reported
@NASCARonNBC Gragson is a piece of garbage. There is a reason he's still in Xfinity. He's not mature enough for Cup. Calls a reporter "Hot," then he assaulted a trophy girl, and continues to pull garbage like this. He's just an *******.
Kenneth’s Mom💙 (@twosidedbeauty) reported
Xfinity kept trying have me trouble shoot the problem… nah bring y’all asses here
CORAL GABLES WATCH (@Voter_M) reported
@comcast My new Xfinity digital system doesn't work property. Every once in awhile the system drops off. @comcast doesn't know or care how to fix it. Second rate system--my old digital box and analogue small boxes were superior. Try to talk to an agent--good luck.
$†℞€$$ (@TheOneToSTRESS) reported
Now their site saying "access denied" when I'm trying to log into my accountI don't need this b.s. @comcast I never missed a payment to you greed pricks in the 6 years I used you. No wonder people love dish when it only works half the time around here with the storms. DSL it is
Foxes (@prochoicefoxes) reported
@Cultural__Hall @queen0fheathens Which is hilarious seeing as they spent millions (if not billions) of dollars into the Mormon campaign. It’s like when Comcast rebranded themselves to Xfinity to get their name away from bad press
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